Reassign a work order task to an agent on a mobile device

As a manager, you can reassign a work order task to an agent through the Field Service Contractor for mobile application.

Before you begin

Role required: wm_ext_manager

Procedure

1. Access your instance using the ServiceNow Agent mobile application.

2. On the My work navigation tab, open a work order task in one of the following ways:

   • Tap the Open task screen
   • Tap the My group tasks screen.
   • Tap the Today's tasks screen.
   • Review the work order task.

3. On the work order task, tap the more actions (

1. Tap the Reassign task function.

2. Tap Assigned to.

3. Select an agent from the Assigned to list.

4. Tap Submit.

   Note: If the contractor agent is unavailable, the following message appears: The agent is unavailable during scheduled time. Please select another agent or reschedule the time.

Result

The work order task is reassigned to a contractor agent.