SLA map symbols
Icons in the SLA map and what they represent.
| Icon | Description |
|---|---|
Image omitted: GreenTruck.png
Green truck icon.|Current location of an agent selected in the filter. Agents identified with this icon are on time or ahead of schedule.|
Green truck icon.|Current location of an agent selected in the filter. Agents identified with this icon are on time or ahead of schedule.|
|
Image omitted: Agent.png
Blue truck icon.|Current location of an agent who is less than 30 minutes behind schedule.|
Blue truck icon.|Current location of an agent who is less than 30 minutes behind schedule.|
|
Image omitted: YellowTruck.png
Yellow truck icon.|Current location of an agent who is between 30 and 60 minutes behind schedule.|
Yellow truck icon.|Current location of an agent who is between 30 and 60 minutes behind schedule.|
|
Image omitted: AgentBehind.png
Red truck icon.|Current location of an agent who is at least one hour behind schedule.|
Red truck icon.|Current location of an agent who is at least one hour behind schedule.|
|
Image omitted: AgentOffSchedule.png
Gray truck icon.|Last known location of an agent who is not currently on the schedule or working on any tasks.|
Gray truck icon.|Last known location of an agent who is not currently on the schedule or working on any tasks.|
|
Image omitted: IconG.png
Green marker.|Tasks with a business elapsed percentage from 0 to less than 25.|
Green marker.|Tasks with a business elapsed percentage from 0 to less than 25.|
|
Image omitted: Icony.png
Yellow marker.|Tasks with a business elapsed percentage from 25 to less than 50.|
Yellow marker.|Tasks with a business elapsed percentage from 25 to less than 50.|
|
Image omitted: Icono.png
Orange marker.|Tasks with a business elapsed percentage from 50 to less than 75.|
Orange marker.|Tasks with a business elapsed percentage from 50 to less than 75.|
|
Image omitted: IconR.png
Red marker.|Tasks with a business elapsed percentage from 75 to 100.|
Red marker.|Tasks with a business elapsed percentage from 75 to 100.|
|
Image omitted: MultiTask.png
Red indicator with the number of tasks.|Multiple active tasks with SLAs, clustered by proximity.|
Red indicator with the number of tasks.|Multiple active tasks with SLAs, clustered by proximity.|
|
Image omitted: MultiAgent.png
Blue indicator with the number of agents.|Multiple agents, clustered by proximity.|
Blue indicator with the number of agents.|Multiple agents, clustered by proximity.|
|
Image omitted: AgentTaskCombo.png
Purple indicator with the sum of agents and tasks.|Sum of agents and tasks with SLAs, clustered by proximity.|
Purple indicator with the sum of agents and tasks.|Sum of agents and tasks with SLAs, clustered by proximity.|