Prioritize a work order task for Schedule Optimization
Add penalties and values to a work order task to define the importance of the task.
Before you begin
An admin must Configure the policy to enable dispatchers to prioritize work order tasks.
Role required: wm_dispatcher
About this task
Optimization penalties and values are only used for Schedule Optimization.
Procedure
Navigate to All > Field Service > Work Order > All Work Order Tasks.
Select the work order task that you want to prioritize.
Select the Scheduling tab.
On the form, fill in the fields.
For a list of field descriptions on a work order task, see Create a work order task.
Select Update.