Pick up an unassigned task
If you are available, you can assign a task to yourself.
Before you begin
The work order task must be in Pending Dispatch state.
Role required: wm_agent or wm_dispatcher
Procedure
Open the ServiceNow Agent application.
Tap My Work.
Open the My Group Tasks applet.
Select the desired work order task.
Tap the more actions (
Image omitted: OverflowIcon.png
More actions icon\) icon and then select **Assign To Me**.
More actions icon\) icon and then select **Assign To Me**.
Result
You receive a notification that the task has been assigned to you.