Move defective assets through the transfer process

Add defective parts from your stockroom to the drop-off list. Generate transfer orders to move these items to the stockroom where it needs to be dropped off.

Before you begin

Role required: wm_agent or wm_dispatcher

Procedure

1. Open the ServiceNow Agent application.

2. Tap Inventory > My Inventory.

   Parts that are in available or reserved substate are displayed in the Available tab and the ones that are defective are displayed in the Defective tab.

3. Click Defective.

4. Select the part for drop-off.

5. Do one of the following to move the part to the stockroom where it needs to be returned.

1. Click To Stockroom, select a stockroom for drop-off.

2. Do one of the following:

   • In iOS, click Submit.
   • In Android, click the send icon.

Result

A new transfer order line is created.

• If there is an existing transfer order for the drop-off location, then the new transfer order line is added that transfer order.

  Note: The transfer order must be in Draft state.

• If a transfer order for the drop-off location does not exist, then a new transfer order is created and the transfer order line added to that transfer order.

For more information on asset transfers, see Move an asset through the transfer process.