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Analyze all work orders for a selected asset
Scan an asset to view its work history and upcoming work orders. You can also create a work order for an asset.
Before you begin
Role required: wm_agent or wm_dispatcher
Procedure
Open the ServiceNow Agent application.
In the My Work tab, tap Asset Lookup at the top.
Tap the barcode icon and scan the asset.
Tap the asset record.
Do one of the following.
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| View all work orders related to this asset | - Tap Related List.
- You can perform the following actions:
- To view all completed work orders, click Completed Work Orders.
- To view all upcoming work orders, click Upcoming Work Orders.
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| Create a work order for this asset | Do the following: - Tap the more actions (
Image omitted: OverflowIcon.png
More actions icon) icon and select <strong>Create Work Order</strong>.</li> - Tap Short description.
- Enter a short description for the work order and click Done.
- Click Submit. The work order gets qualified automatically if it requires qualification; if not, the work order state changes to Ready to dispatch. For more information, see Qualify a work order.
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