Close an incomplete work order task on a mobile device

You can close a work order task as incomplete if there is work pending on the task through the Field Service Contractor for mobile application.

Before you begin

Role required: wm_ext_agent

Procedure

1. Access your instance using the ServiceNow Agent mobile application.

2. On the My work navigation tab, tap Today's tasks.

3. Open a work order task that is already in progress.

4. Tap the more actions (

1. Tap Close Incomplete.

2. Provide the reason in the Closure Notes.

   The Closure Notes information is copied to the Activity Stream tab in a work order task form.

3. Automatically create a work order task to follow up on any pending work from the current work order task by enabling the Create a Follow-up Task option.

   The new work order task will be assigned to your group.

4. Tap Submit.

   Confirmation messages are displayed depending on whether you enabled the Create a Follow-up Task option.

   • If you have not enabled the option, the confirmation message Task closed successfully is displayed.
   • If you have enabled the option, the message You have 2 messages is displayed. Tapping View on the message displays the success confirmation message and a message providing the number of the follow-on task that was created.

Result

The task is closed. If you created a follow-up work order task, you can access it by navigating to My work > My group tasks.