Activate Template Management for Field Service
You can activate the Template Management for Field Service plugin (com.snc.fsm_template_management) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
Before you begin
Role required: admin
About this task
Activation of Template Management for Field Service activates the Field Service Management (com.snc.work_management) plugin if it is not already active.
The following items are installed with Field Service Template Management:
- Tables
- Script includes
- Business roles
For more information, see Template Management for Field Service components.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the Template Management for Field Service plugin (com.snc.fsm_template_management) using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.