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Analytics and reporting › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View work order trends topics

Analyze the backlog of support work orders and identify clusters of work orders that point to similar underlying issues by using Predictive Intelligence for Field Service Management.​

Before you begin

Role required: wm_admin or wm_manager.

Procedure

  1. Navigate to All > Field Service > Work Order > Work Order Trends.

  2. Click a Cluster Id from the Cluster Summary list to view the list of related work orders.

    • Cluster concepts list the top ten most recurring words that appeared in the short description of the work orders.
    • Cluster size indicates the number of work orders in the cluster.
    • Cluster quality gives a percentage value of how similar the work orders are.

Parent Topic:Analytics and reporting for Field Service Management