Define colors for work order states
Define colors for work order states so that you can have a visual indication of the task state in the Dispatcher Workspace.
Before you begin
Role required: wm_admin, admin
The property work.management.task_state_color.use_hex must be enabled to change work order tasks state colors.
[Omitted video] Description: Define colors for work order states
About this task
By default, each work order task state is represented with a specific color. You can change colors for existing work order task states or define a color for a new state. The assigned work order state colors appear in the task card and calendar of Dispatcher Workspace.
You can display events in their selected default color on Dispatcher Workspace calendar by configuring the sn_fsm_disp_wrkspc.agent_shift_schdlng_event_color property. Different events can be created in the Workforce Optimization for Field Service application, such as agent's break, time-off, and more. For more information about property, see Workforce Optimization for Field Service components.
Procedure
Navigate to Field Service > Dispatcher Workspace Configuration > Task State Colors.
Either select an existing task state or create a new one.
- To select the task state whose colors you want to change, select the task state name.
- To create a task state, select New.
- On the form, fill in the form.
Field Description Name Work order task state name. Primary field value State of the work order task. Secondary field value Substate of the work order task. Color Hexadecimal color code. Active Option to see the changes in Dispatcher Workspace. Select Submit.
Result
The color code is applied to the task state. The color appears in the task card and calendar of Dispatcher Workspace.