Map iconography in Dispatcher Workspace
Unique map pins and icons in the dispatch map that mark the location of tasks and agents.
| Icon | Description |
|---|---|
Image omitted: agent-location.png
Agent location marker.|An agent's location.|
Agent location marker.|An agent's location.|
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Image omitted: agent-static-state.png
Agent static state.|An agent's last known location when their live location can't be determined. For example, if the agent has lost reception.|
Agent static state.|An agent's last known location when their live location can't be determined. For example, if the agent has lost reception.|
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Image omitted: agent-at-home.png
Agent home location.|The agent is at their home location.|
Agent home location.|The agent is at their home location.|
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Image omitted: multiple-agents.png
Multiple agents marker.|Multiple agents are at this location.|
Multiple agents marker.|Multiple agents are at this location.|
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Image omitted: assigned.png
Assigned map marker.|The task is accepted, assigned, or scheduled.|
Assigned map marker.|The task is accepted, assigned, or scheduled.|
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Image omitted: assigned-multiple.png
Assigned multiple.|Multiple tasks have been accepted, assigned, or scheduled at this location.|
Assigned multiple.|Multiple tasks have been accepted, assigned, or scheduled at this location.|
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Image omitted: assigned-P1.png
Assigned P1.|A priority-1 task has been accepted, assigned, or scheduled.|
Assigned P1.|A priority-1 task has been accepted, assigned, or scheduled.|
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Image omitted: route-marker.png
Colored marker with 1 on it.|The assigned work order task displayed while viewing agent's route. The number indicates the order in which the task will be completed.|
Colored marker with 1 on it.|The assigned work order task displayed while viewing agent's route. The number indicates the order in which the task will be completed.|
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Image omitted: needs-attention.png
Needs attention marker.|The task is in the pending dispatch or draft state.|
Needs attention marker.|The task is in the pending dispatch or draft state.|
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Image omitted: needs-attention-multi.png
Needs attention multiple.|Multiple tasks are in the pending dispatch or draft state.|
Needs attention multiple.|Multiple tasks are in the pending dispatch or draft state.|
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Image omitted: needs-attention-P1.png
Needs attention P1.|A priority-1 task is in the pending dispatch or draft state.|
Needs attention P1.|A priority-1 task is in the pending dispatch or draft state.|
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Image omitted: in-progress.png
In progress.|An agent is on the way to the task, work on the task is paused, or the task is in progress.|
In progress.|An agent is on the way to the task, work on the task is paused, or the task is in progress.|
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Image omitted: in-progress-multiple.png
In progress multiple.|An agent is on the way to a location with multiple tasks, work on a task is paused, or the task is in progress.|
In progress multiple.|An agent is on the way to a location with multiple tasks, work on a task is paused, or the task is in progress.|
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Image omitted: in-progress-P1.png
In progress P1.|An agent is on the way to a priority-1 task, work on the priority-1 task is paused, or the priority-1 task is in progress.|
In progress P1.|An agent is on the way to a priority-1 task, work on the priority-1 task is paused, or the priority-1 task is in progress.|
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Image omitted: complete.png
Complete.|A work order task is complete.|
Complete.|A work order task is complete.|
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Image omitted: complete-multiple.png
Complete multiple.|Multiple tasks are complete at the same location.|
Complete multiple.|Multiple tasks are complete at the same location.|
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Image omitted: complete-P1.png
Complete P1.|A priority-1 task is complete.|
Complete P1.|A priority-1 task is complete.|
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Image omitted: incomplete.png
Incomplete.|A task was closed as incomplete or canceled.|
Incomplete.|A task was closed as incomplete or canceled.|
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Image omitted: incomplete-multiple.png
Incomplete multiple.|Multiple tasks were closed as incomplete or canceled.|
Incomplete multiple.|Multiple tasks were closed as incomplete or canceled.|
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Image omitted: incomplete-P1.png
Incomplete P1.|A priority-1 task was closed as incomplete or canceled.|
Incomplete P1.|A priority-1 task was closed as incomplete or canceled.|
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Image omitted: home-location.png
Home location tasks.|A task is assigned at the agent's home location.|
Home location tasks.|A task is assigned at the agent's home location.|
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Image omitted: home-location-multi.png
Home location task.|Multiple tasks are assigned at the agent's home location.|
Home location task.|Multiple tasks are assigned at the agent's home location.|
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Image omitted: colocated-multi.png
Co-located multiple.|More than one task, agent, or crew is at this location.|
Co-located multiple.|More than one task, agent, or crew is at this location.|
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Image omitted: colocted-P1.png
Co-located P1.|More than one task, agent, or crew is at this location. At least one of the tasks at this location is a priority-1 task.|
Co-located P1.|More than one task, agent, or crew is at this location. At least one of the tasks at this location is a priority-1 task.|
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Image omitted: personal-event.png
Personal event|Indicates the location that a meeting or training personal event is located.|
Personal event|Indicates the location that a meeting or training personal event is located.|
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Image omitted: colocated-event.png
Co-located event|Indicates the location that more than one meeting or training personal event is located.|
Co-located event|Indicates the location that more than one meeting or training personal event is located.|
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Image omitted: completed-route.png
Completed route.|The lighter-colored line on the dispatch map shows the route that a Field Service agent has completed.|
Completed route.|The lighter-colored line on the dispatch map shows the route that a Field Service agent has completed.|
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Image omitted: pending-route.png
Pending route.|The darker-colored line on the dispatch map shows the route that a Field Service agent is planning to complete.|
Pending route.|The darker-colored line on the dispatch map shows the route that a Field Service agent is planning to complete.|
Parent Topic:Field Service Management reference