Field Service Quality Management components
Several types of components are installed with the activation of the Field Service Quality Management feature including tables, substates, and roles.
Tables
Field Service Quality Management adds the following tables:
| Table | Description |
|---|---|
| Review task\[review\_task\] | This table keeps track of the review process. |
Substates
Field Service Quality Management adds the following substates:
| Table | Description |
|---|---|
| Pending review | Substate for tasks that need to be reviewed by the reviewer. |
| Needs information | Substate for tasks that need more information from the agent. |
Roles
Field Service Quality Management adds the following roles:
| Role | Description |
|---|---|
| sn_fsm_quality.wm_quality_agent | Reviewer role that can review work order tasks. |
Parent Topic:Components installed with additional plugins for Field Service Management