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Use agentic AI in FSM › Now Assist for FSM
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a work order on ServiceNow Agent using Now Assist for Field Service Management (FSM)

Create a work order on the ServiceNow Agent mobile application using Now Assist for Field Service Management (FSM) from a text description or an image of the issue.

Before you begin

Role required: wm_qualifier or wm_dispatcher or wm_agent

About this task

Note: Review AI-populated work order fields for accuracy before submitting. AI-generated results may not be accurate in all cases.

Procedure

  1. Tap Now Assist from the navigation bar.

  2. Navigate to My Work.

  3. Tap the plus icon

Image omitted: mobile-plus-icon.png
.

  1. Tap Ask Now Assist.

  2. Tap Create work order, or ask Now Assist to create a work order.

Image omitted: now-assist-mobile-create-wo.png
The Create work order workflow in Now Assist Virtual Agent on the mobile app.

  1. Provide a description of the issue for the work order.

    The work order is created.

  2. Upload a photo of the issue instead of providing a text description.

    The AI agent extracts relevant information from the image to populate work order fields.