Mobile experience for Field Service Management
Manage your field service tasks from anywhere using the Field Service Management mobile application. When not connected to the internet, you can still plan, work on, and complete tasks. Your mobile device will sync with the information when it next connects.
The Field Service Management mobile application runs on the ServiceNow mobile platform.
Infographic with a smartphone and a list of functions for FSM Mobile. For the text description, refer to the following table.
Image omitted: bus-automated-testing-framework.svg Manage your tasks | Prioritizing on ServiceNow Agent - Plan your tasks - Plan your schedule - Start work |
Image omitted: bus-asset.svg Manage assets | Setting up inventory and asset management- Procure assets - Receive assets using Mobile app |
Image omitted: bus-events.svg Optimize your schedule | Find the quickest way to complete assigned jobs - Find optimal routes for executing tasks in multiple locations - Navigate to task locations using the task map |
Image omitted: bus-manager.svg Manage tasks and technicians | Field Service Manager Mobile - Update tasks from anywhere - Manage your team from your mobile device |
Image omitted: bus-3-person.svg Stay connected with the team | Start a Sidebar discussion on the Mobile Agent application - Call customers directly from the app if more information is needed - Connect with peers by calling or sending them a text message |
Image omitted: bus-employee-document-management.svg Find helpful information | Knowledge articles on ServiceNow Agent - Search through knowledge base articles for assistance - Verify when your team members are on-site and whether they are on schedule to complete their tasks |
When offline, you can still execute assigned tasks, manage assets, access your schedule, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored on your device and synchronized when the device goes online.
Watch this four-minute video for a demonstration of the ServiceNow Field Service mobile application for managing field service tasks.
Empower technicians with an optimized mobile application
From their supported smartphones and tablets, field service technicians can do various tasks, such as accept or reject tasks, track travel and work time, display tasks and parts using map views, and access their schedules. Questionnaires are available to collect and complete necessary task details, such as safety or work completion checklists. When assignments are complete, customers can acknowledge the work with a signature on the technician’s mobile device. Customers can also receive a work order summary by email.
The mobile app also supports offline mode, enabling technicians to work without internet connectivity.
Use and customize reports available with your application to get insights into task metrics, such as mean time for resolving work order tasks. Get real-time understanding of utilization, capacity, customers, locations requesting work, and other metrics using the dashboard. Managers can easily customize reports and dashboards to gain real-time insight into technician utilization and capacity. Managers can better understand customer and employee work requests and locations to identify improvement opportunities.
Empower managers with Field Service Manager Mobile
Field Service Manager Mobile gives Field Service managers the ability to manage their team, create work order tasks, view agents, and see SLAs from their mobile device. Field Service Manager Mobile empowers managers in the field to stay on top of their work without having to bring their laptop.
Related topics
Configure the Now Mobile Agent application
Completing work on the ServiceNow Agent mobile application