Push notifications, actions, and messages

Push notifications, actions, and messages for work order task assignments and reminders.

Push notifications

Adds the following notifications to System Notification > Push > Push Notifications:

• WorkOrderTaskUpcomingReminder: Sends a notification to the assigned agent as a reminder about an upcoming task.
• WorkOrderTaskAcceptanceNotification: Sends a notification when a task must be accepted by an agent.
• WorkOrderTaskGrpAssignmentNotification: Sends a notification when a dispatcher assigns a task to an assignment group.
• WorkOrderTaskAutoAcceptanceNotification: When auto assignment is enabled, sends a notification when a task is auto accepted by an agent.

Push notification actions

Adds the following actions to System Notification > Push > Push Action:

• WO Task-Accept Action
• WO Task-Reject Action
• WO Task-Running Late Action

Push notification messages

Adds the following messages to System Notification > Push > Push Messages:

• WO Task Acceptance Message
• WO Task Auto Acceptance Message
• WO Task Group Assignment Message
• WO Task Upcoming Reminder Message

Turn on notification preferences

Field service agents must turn on the following notification preferences:

1. Navigate to Self Service > My Notifications.
2. Turn on the work order task notifications:
   • WO Task Acceptance Notification
   • WO Task Auto Acceptance Notification
   • WO Task Group Assignment Notification
   • WO Task Upcoming Reminder
3. Verify that notifications are set to ON on the user profile.