Intra-day schedule automation flows and subflows

The flows and subflows for configuring intra-day schedule automation.

Intra-day scheduling flows

Agent time off created – The agent records time off, blocking availability.
FSM agent not take action – The agent fails to act as expected-for example, not marking travel start- triggering a dispatcher alert.
Work order task progressed – A task progresses, but the agent is early or late, affecting schedule timing.
Canceled task-A task is canceled. Schedule Optimization fills the gap.
High priority task- A high-priority task is added. Schedule Optimization reschedules to minimize disruption.

Subflow	Description
Agent tasks left adjustment	The agent was early to a task, so tasks shift to the left to accommodate for the early schedule.
Agent tasks right adjustment	The agent was late to a task, so the task shifts to the right to accommodate for the later schedule.
Auto-assign unassigned tasks	Unassigned tasks that are in the queue are automatically assigned to available agents.
Flag work order tasks	Work order tasks are flagged for review.
FSM send notification and flag the task	Work order tasks are flagged for review and the dispatcher is notified.
FSM wait for travel start	Checks whether the agent started to travel at the specified time.
FSM wait for work complete	Checks that the agent completed work at the specified time.
FSM wait for work start	Checks that the agent started work at the specified time.
Run task recommendation	Recommends tasks for an agent with free time. For example, the task recommendation runs if the agent has canceled tasks or ended a task early.