Open tasks from the form
Quickly open tasks from the form and see them in Dispatcher Workspace to act on them.
Before you begin
Role required: admin, wm_dispatcher
About this task
You can open up to 10 work order tasks simultaneously in Dispatcher Workspace. Each task opens in a new tab, and Dispatcher Workspace numbers each tab to indicate how many tasks it contains. Your selection generates a unique URL that you can save and reuse. The tab in Dispatcher Workspace has a number next to it that corresponds with the number of work order tasks open in that tab.
When you open multiple tasks, Dispatcher Workspace displays today's date, not the tasks' scheduled dates. When you open a single task, Dispatcher Workspace displays that task's scheduled date.
Procedure
Navigate to All > CSM/ FSM Configurable Workspace.
Select the List
List icon.
Select Work Order Tasks > My Work Order Tasks.
Select a Work Order Task to open its form.
Select Open in Dispatcher Workspace from the More Actions menu.
opening a task from the work order task form