Activate Field Service Multi-Day Task Scheduling

Install the Field Service Multi-Day Task Scheduling application to enable scheduling of work order tasks across multiple days. You can activate the Field Service Multi-Day Task Scheduling plugin (com.snc.fsm_multiday_tasks) for Field Service if you have the admin role.

Before you begin

• Field Service Multi-Day Task Scheduling requires you to install the Field Service Management plugin. For more information about activating Field Service Management, see Activate Field Service Management.

Role required: admin.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.

2. Find the Field Service Multi-Day Task Scheduling plugin (com.snc.fsm_multiday_tasks) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.

   Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

Result

The Field Service Multi-Day Task Scheduling plugin when activated successfully adds the following attributes:

• The Assign across the schedule entries option is added to the work order task form.
• The sn_fsm_multiday.minDurationForFirstWorkSchedule property is added to the Field Service Dynamic Scheduling Properties page. For more information about enabling a dynamic scheduling property, see Properties installed with Field Service Management.
• The sn_fsm_disp_wrkspc.dispatcher_workspace.enableTwoAndFourWeeks property is added to the Field Service Dispatcher Workspace set of properties. For more information about enabling a Workspace Settings property, see Configure settings for Dispatcher Workspace.