Limit the Dispatcher Workspace map display to tasks or agents

Reduce the number of pins displayed on the map in Dispatcher Workspace by displaying either tasks or agents.

Before you begin

Role required: wm_dispatcher

Procedure

1. Navigate to All > Field Service > Dispatching > Dispatcher Workspace.

2. Select Dispatcher workspace.

3. Select Schedule (the default view name) and choose the main display from the drop-down list.

   • Show only the map by selecting Map.
   • Show both the map and the schedule by selecting Hybrid.
   • Show the schedule by selecting Schedule.

   • Select Map Filter and select whether only agents or only tasks appear in the dispatch map.

   • To display only agents, select Agents.

   • To display only tasks, select Tasks.
   • Display both agents and tasks on the map again by selecting the Refresh icon (