Configure the policy to enable dispatchers to prioritize work order tasks
Incorporate optimization features into the policy to allow dispatchers to prioritize work orders, establishing the importance of each task.
Before you begin
Role required: wm_admin
About this task
By completing this task, you are allowing dispatchers to add importance to a work order task. You must incorporate three specific optimization features into the relevant policy: Maximize higher value task assignments, Minimize task time penalties (fixed), and Minimize task time penalties (hourly). This allows Schedule Optimization to take these values and penalties into account during processing.
Procedure
Navigate to All > Schedule Optimization > Administration > Policies.
Select the policy.
Select the Objective or Constraint tab.
Select New.
In the Optimization Features field, select the Lookup icon (
Lookup icon.\) and add the following objectives and constraints:
- Maximize higher value task assignments
- Minimize task time penalties (fixed)
- Minimize task time penalties (hourly)
- Select Submit.