View agent information
View details about an agent at a particular location by selecting the agent icon on the Dispatcher Workspace map.
The contextual side panel shows the agent's profile that displays the agent schedule and these additional details:
| Name | The agent's name. |
| Assignment group | Assignment group this agent belongs to. |
| Schedule status | Possible values are On time, Behind schedule, and Ahead. |
| Shift status | If the agent is On shift or Off shift. |
| Schedule | The schedule of the agent. |
| Mobile Phone | Contact number for the agent. |
| Email address for the agent. | |
| Skills | All the skills assigned to the agent. |
You can also view all tasks for the agent for that day in the Tasks list. To display the agent's task route for the day, select Show Route and to optimize the route, select Optimize Route. The icons are labeled alphabetically based on the start time of the task in the agent's route.
Related topics
Configure the fields to appear on task cards or in the Contextual Side Panel