Add a default agent work schedule
Add a default agent schedule so that agents have a schedule assigned to them if their work schedule expires.
Before you begin
Role required: wm_dispatcher
The Allow Dynamic Scheduling to only use work schedule/WFO system property must be set to false before adding a default agent work schedule. Contact your administrator to update this system property. For more information, see Dynamic scheduling system properties.
Procedure
Navigate to All > Field Service > Dynamic Scheduling Administration > Configuration.
The Work Order Task Dynamic Scheduling Config form opens.
Select the Lookup using list icon (
Image omitted: lookup-seizmic.png
lookup icon\).
lookup icon\).
Select a schedule.
Select Update.