Using the map
The map displays agent information and the tasks assigned to them. Field service users can search and view information about agents in their assigned groups and the status of tasks in their area.
The map can be accessed by selecting Maps from the Workforce toolbar in the Team Calendar.
The map uses icons to display:
- Task status
- Agent status
- Resource locations
- Agent home location
- Assignment group locations
- Task locations
- Event locations
- Personal event locations when Workforce Optimization for Field Service is enabled
| Icon | Description |
|---|---|
Image omitted: agent-location.png
Agent location marker.|An agent's location.|
Agent location marker.|An agent's location.|
|
Image omitted: agent-at-home.png
Agent home location.|The agent is at their home location.|
Agent home location.|The agent is at their home location.|
|
Image omitted: multiple-agents.png
Multiple agents marker.|Multiple agents are at this location.|
Multiple agents marker.|Multiple agents are at this location.|
|
Image omitted: assigned.png
Assigned map marker.|A task is accepted, assigned, or scheduled.|
Assigned map marker.|A task is accepted, assigned, or scheduled.|
|
Image omitted: assigned-multiple.png
Assigned multiple.|Multiple tasks have been accepted, assigned, or scheduled at this location.|
Assigned multiple.|Multiple tasks have been accepted, assigned, or scheduled at this location.|
|
Image omitted: assigned-P1.png
Assigned P1.|A priority-1 task has been accepted, assigned, or scheduled.|
Assigned P1.|A priority-1 task has been accepted, assigned, or scheduled.|
|
Image omitted: route-marker.png
Colored marker with 1 on it.|The assigned work order task displayed while viewing agent's route. The number indicates the order in which the task will be completed.|
Colored marker with 1 on it.|The assigned work order task displayed while viewing agent's route. The number indicates the order in which the task will be completed.|
|
Image omitted: needs-attention.png
Needs attention marker.|A task is in the pending dispatch or draft state.|
Needs attention marker.|A task is in the pending dispatch or draft state.|
|
Image omitted: needs-attention-multi.png
Needs attention multiple.|Multiple tasks are in the pending dispatch or draft state.|
Needs attention multiple.|Multiple tasks are in the pending dispatch or draft state.|
|
Image omitted: needs-attention-P1.png
Needs attention P1.|A priority-1 task is in the pending dispatch or draft state.|
Needs attention P1.|A priority-1 task is in the pending dispatch or draft state.|
|
Image omitted: in-progress.png
In progress.|An agent is on the way to the task, work on the task is paused, or the task is in progress.|
In progress.|An agent is on the way to the task, work on the task is paused, or the task is in progress.|
|
Image omitted: in-progress-multiple.png
In progress multiple.|An agent is on the way to a location with multiple tasks, work on a task is paused, or the task is in progress.|
In progress multiple.|An agent is on the way to a location with multiple tasks, work on a task is paused, or the task is in progress.|
|
Image omitted: in-progress-P1.png
In progress P1.|An agent is on the way to a priority-1 task, work on the priority-1 task is paused, or the priority-1 task is in progress.|
In progress P1.|An agent is on the way to a priority-1 task, work on the priority-1 task is paused, or the priority-1 task is in progress.|
|
Image omitted: complete.png
Complete.|A work order task is complete.|
Complete.|A work order task is complete.|
|
Image omitted: complete-multiple.png
Complete multiple.|Multiple tasks are complete at the same location.|
Complete multiple.|Multiple tasks are complete at the same location.|
|
Image omitted: complete-P1.png
Complete P1.|A priority-1 task is complete.|
Complete P1.|A priority-1 task is complete.|
|
Image omitted: incomplete.png
Incomplete.|A task was closed as incomplete or canceled.|
Incomplete.|A task was closed as incomplete or canceled.|
|
Image omitted: incomplete-multiple.png
Incomplete multiple.|Multiple tasks were closed as incomplete or canceled.|
Incomplete multiple.|Multiple tasks were closed as incomplete or canceled.|
|
Image omitted: incomplete-P1.png
Incomplete P1.|A priority-1 task was closed as incomplete or canceled.|
Incomplete P1.|A priority-1 task was closed as incomplete or canceled.|
|
Image omitted: home-location.png
Home location tasks.|A task is assigned at the agent's home location.|
Home location tasks.|A task is assigned at the agent's home location.|
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Image omitted: home-location-multi.png
Home location task.|Multiple tasks are assigned at the agent's home location.|
Home location task.|Multiple tasks are assigned at the agent's home location.|
|
Image omitted: colocated-multi.png
Co-located multiple.|More than one task, agent, or crew is at this location.|
Co-located multiple.|More than one task, agent, or crew is at this location.|
|
Image omitted: colocted-P1.png
Co-located P1.|More than one task, agent, or crew is at this location. At least one of the tasks at this location is a priority-1 task.|
Co-located P1.|More than one task, agent, or crew is at this location. At least one of the tasks at this location is a priority-1 task.|
|
Image omitted: personal-event.png
Personal event|Indicates the location that a meeting or training personal event is located.|
Personal event|Indicates the location that a meeting or training personal event is located.|
|
Image omitted: colocated-event.png
co-located event|Indicates the location that more than one meeting or training personal event is located.|
co-located event|Indicates the location that more than one meeting or training personal event is located.|