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Integration with Virtual Conferencing › Integrating Field Service Management with other applications › Configure › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View details for recorded conference calls

View details for a recorded Zoom and Microsoft Teams meetings initiated from the Now Agent mobile application by accessing the associated conference record for work order task.

Before you begin

Role required: admin, wm_dispatcher, wm_manager, and wm_agent

About this task

You can access recorded Zoom and Microsoft Teams meetings details from conference record of a particular work order task.

Procedure

  1. Navigate to All > Field Service Management > Work Order > All Work Order Tasks.

  2. Open a work order task from the list.

  3. Click the Conferences related list in the Work Order Task form.

  4. Review the details from the Conference list.

    • To review the Zoom meeting details, open a Zoom recording.
    • To review the Microsoft Teams meeting details, open a Microsoft Teams recording.

Parent Topic:Integration with Virtual Conferencing