Integrating Field Service Management with other applications

Extend the capabilities of Field Service Management and connect with other departments to assist with case resolution by integrating with other applications.

• Integration with Customer Service Management
  Provides an integration between the Customer Service Management and Field Service Management applications.
• Integration with Industry products
  Provides an integration between the Industry products and Field Service Management application. This integration allows customers and consumers to manage case-related work orders and tasks across Industry Products portals and application interfaces, enhancing visibility and operational efficiency.
• Integration with Project Portfolio Management
  Link project tasks to work orders to assist with managing installation or deployment projects in the field.
• Integration with Incident Management
  With ServiceNow Incident Management for Field Service, create work orders from an incident record and also track the progress of the work order directly in the incident record when a state change occurs or a work note is added to the work order.
• Integration with Virtual Conferencing
  With ServiceNow Field Service Management Virtual Conferencing Integration, collaborate with your customers and peer agents to resolve customer issues using the video and screen sharing options in Zoom and Microsoft Teams from the Now Agent mobile application. Provide timely support while away from your office or desktop computer.