Customer Experience components
Several types of components are installed with the Customer Experience feature, including properties, tables, and business rules.
Tables
Customer Experience adds the following table.
| Table | Description |
|---|---|
| Agent Rating\[wm\_agent\_rating\] | Stores the agent rating record. |
Properties
Customer Experience adds the following properties.
| Property | Description |
|---|---|
| sn\_fsm\_customer\_ex.work.management.cx.share\_agent\_details | Updates the geolocation map with the latest location of an agent.- Type: true/false - Default value: true - Location: Field Service > Administration > Properties |
| sn\_fsm\_customer\_ex.work.management.cx.show\_route\_on\_map | Displays the route taken by an agent on a map. - Type: true/false - Default value: true - Location: Field Service > Administration > Properties Note: If this property is disabled, the map displays a straight line route. |
Business rules
Customer Experience adds the following business rules.
| Business rule | Table | Description |
|---|---|---|
| Auto assessment business rule | Work Order Task \[wm\_task\] | Triggers an agent feedback survey when a work order task is set to Complete. |
Parent Topic:Components installed with additional plugins for Field Service Management