Configure event types to appear on the Team calendar in Workforce
Customize the team calendar by configuring which event types are displayed. This control ensures that only relevant events appear, tailored specifically to the team's needs.
Before you begin
Role required: wm_admin
About this task
[Omitted video] Description: This video demonstrates how to configure event types to appear on the team calendar
Procedure
Navigate to All > Agent Schedule > Event Configuration
Review the list of event types.
- Event — Appointment
- Event — Excluded
- Event — Meeting
- Event — Other
- Event — Phone
- Event — Time Off
- Work Order Tasks
- Work Schedule
- Set the Active field for the event to true to display it on the Team calendar.
Users are able to toggle the selected events to display on the Team calendar in Workforce.
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