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Managing appointments as a customer › Managing appointments › Use › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View work order and appointment details as a customer

View a list of appointments for the current user on the Customer or the Consumer Service Portal and select an appointment to view the work order details.

Before you begin

Role required: appointment_booking_user

Procedure

  1. Log in to the Customer or Consumer Service Portal.

  2. In the portal header, click Support > Appointments to display the Appointment Listing page.

  3. Click Upcoming to view a list of upcoming appointments.

  4. Click an upcoming appointment to view the details on the associated work order.

    If necessary, use the Appointment field to reschedule or cancel the appointment.