Cancel work order appointment in CSM Agent Workspace

Cancel an appointment for customer from a work order. Cancelling an appointment, cancels the associated work order.

Before you begin

Role required: wm_qualifier and sn_customerservice_agent, or wm_qualifier and sn_customerservice.consumer_agent

Note: If necessary, activate the Cancel Appointment UI Action configuration to add the Cancel Appointment button.

Procedure

1. Click the List icon (

1. Navigate to Work Orders > Created by me.

2. Select the work order for which you would like to cancel an appointment.

3. Click Cancel Appointment.

   The application cancels the appointment and associated work order.