Capacity and Reservations Management components
Several types of components are installed with the Advanced Capacity and Reservations Management feature, including tables, and script includes.
Tables
Advanced Capacity and Reservations Management adds table listed below.
| Table | Description |
|---|---|
| Territory Resource Demand Channel\[wm\_terr\_res\_demand\_channel\] | Stores resource and demand channel association details including recurrence and time period for a technician for the specified territory. This information is used while either manually or automatically assigning a task to a technician. |
Roles
The Advanced Capacity and Reservations Management adds the role listed in the following table. To find them, navigate to All > Roles.
| Roles | Description |
|---|---|
| fsm_adv_cap_mgmt.wm_capacity_planner | Provides read, write, and create access to capacity-related tables, along with access to the Capacity Console. |
Script includes
The Advanced Capacity and Reservations Management adds the script includes listed in the following table. To find them, navigate to All > Script Includes
| Name | Description |
|---|---|
| CapacityConsoleConstants | Aggregate all constants in one place for the Capacity Console. Customers can override constants from CapacityConsoleConstantsSNC. |
| CapacityConsoleConstantsSNC | Aggregate all constants in one place for the Capacity Console. |
| CapacityConsoleData | Contains all the business logic for the Capacity Console. Customers can override this logic using CapacityConsoleDataSNC. |
| CapacityConsoleDataSNC | Contains all the business logic for the Capacity Console. |
| CapacityConsoleUtil | Contains all utility functions for the Capacity Console. |
| CapacityConsoleUtilSNC | Contains all utility functions for the Capacity Console. |
| FSMCapacityAdvancedFilterDefinition | Custom implementation of all advanced filters used in the Capacity Console. |
Configuration
The Advanced Capacity and Reservations Management adds the configuration listed in the following table. To find it, navigate to All > Field Service > Administration > Configuration
| Configuration | Description |
|---|---|
| Enable/disable association of territory resources with demand channel | Allows you associate technicians with demand channels for appropriate assignment of tasks. This configuration is applicable only when Territory model and Workforce Optimization is enabled. |
Scheduled job
The Advanced Capacity and Reservations Management adds the scheduled job listed in the following table. To find it, navigate to All type sysauto_script.list and press Enter.
| Scheduled job | Description |
|---|---|
| FSM Resource Demand Channel Migration - On Demand | Run this scheduled job optionally to associate technicians with demand channels. |
Parent Topic:Field Service Capacity and Reservations Management components