Configure event body fields
Administrators can add fields to event bodies so dispatchers have more information about events when they’re viewing the calendar in Dispatcher Workspace.
About this task
Administrators can show up to five fields on the event body in Dispatcher Workspace. Dispatchers can choose what fields show on event bodies in the Dispatcher Settings under the Events tab. For more information on the Events tab, see Enable Dispatcher Workspace settings.
Before you begin
[Omitted video] Description: Configure Event Body Fields
Role required: admin
Procedure
Navigate to All > Field Service > Dispatcher Workspace Configuration > Calendar Work Order Task Fields.
Select New.
On the form sill in the fields.
| Field | Description |
|---|---|
| Field Name | The field that shows on event bodies in Dispatcher Workspace. |
| Name | The name of the field that shows in Dispatcher Workspace. |
| Always show | Forces the field to show for all dispatchers. Dispatchers can’t turn off the field when Always show is set to True. If this field is set to false, then Dispatchers can turn the event field on or off. |
| Default show | If the field shows in event bodies |
| Order | The order that the field shows on an event body in relation to the other fields. The lower the value, the higher the field shows on an event body. Note: There can be a maximum of five fields on event bodies. If there are more than five fields, only the five with the lowest order numbers show. |
- Select Submit.
Image omitted: event-body-fields.png
event body fields form
event body fields form