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Configuring Workforce › CSM/FSM Configurable Workspace › Configure › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Field Service Manager Workforce

Activate the Workforce plugin to start using Workforce for Field Service Management.

Before you begin

Field Service Manager Workforce requires a separate subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a paid plugin isn't activated automatically, you can manually activate it from the All Applications list in your instance.

Note:

Before purchasing a subscription, you can evaluate the feature on a non-production instance without charge by requesting it from the Now Support Service Catalog.

Role required: admin

About this task

Installing Field Service Manager Workforce also installs Dispatcher Workspace (sn_fsm_disp_wrkspc).

For more information, see Configuring Workforce.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the Field Service Manager Workforce plugin (com.snc.fsm_manager_workforce) using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.