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Integrating Operational Sustainability Management with Socialsuite › Integrating Operational Sustainability Management \(formerly ESG\) with other applications › Operational Sustainability Management \(formerly Environmental › Social › and Governance\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a Socialsuite connection

Create a Socialsuite connection to sync material topics and materiality assessment results from Socialsuite into your ServiceNow instance.

Before you begin

You must obtain the following information from your Socialsuite administrator before creating the connection:

  • Socialsuite API connection URL
  • Socialsuite API key

Role required: admin or connection_admin

Procedure

  1. Navigate to All > Connections & Credentials > Connection & Credential Aliases.

  2. Select the Social Suite record.

  3. Select Create New Connection & Credential related link.

  4. On the form, fill in the fields.

    FieldDescription
    Connection NameName for the connection.
    Connection URLURL endpoint for the Socialsuite API.
    API KeyAPI key for authenticating with Socialsuite.

  5. Select Create.

What to do next

After establishing the connection, you can sync material topics from Socialsuite. For more information, see Sync material topics from Socialsuite.

Parent Topic:Integrating Operational Sustainability Management with Socialsuite