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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Visitor registration states

The visitor logs display the current state of visitor registrations. These states can be changed to other states.

The different states of a visitor registration are explained as follows.

StateDescription
PlannedThis is the initial state of a visitor registration after it is created.This state can be changed to the following states: - Check-in - Cancel - Didn't show up
Checked in

The visitor is checked in by the reception staff.This state can be changed to the following states

  • Check out
  • Break check out

You can print a visitor badge by selecting Print badge.

Checked outThe visitor is checked out by the reception staff.
Break checked inThe visitor is checked in by the reception staff after the visitor returned from a break.
Break checked outThe visitor is checked out by the reception staff after the visitor went on a break.This state can be updated to the following states - Break check in - Check out
CompletedThe visitor has completed the visit and checked out.
CancelledThe visitor registration is cancelled.
No showThe visitor didn't show up.
DisappearedThere is no update about the visitor or has checked out without updating the reception staff.

Parent Topic:Managing visitor registrations

Related topics

Use the receptionist portal

Update a visitor registration

View visitor registrations

View visitor policy confirmations

Anonymize a visitor

Apply visitor management archive policy