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Configure › Workplace Service Delivery for Mobile › Workplace Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable map view to create reservations

Enable map view for mobile employee users so that they can reserve spaces using floor maps Now Mobile app.

Before you begin

Role required: sn_wsd_core.admin

About this task

Activate the Enable Map view option. Users can view maps supported by Indoor Mapping or Mappedin while reserving a space.

Procedure

  1. Navigate to All > Space Mapping > Custom Map Provider to modify the base system map provider.

    Modify the base system map provider to use one of your buildings as a key and use either your Workplace Indoor Mapping or Mappedin credentials.

  2. Mappedin: If your Map provider is Mappedin, perform the following steps:

    1. Open the base system custom map provider record.

      This record does not have a name. If your system has multiple custom map providers, you have to identify this record by its sys_id. To check the sys_id of a record, right-click the record, select Copy sys_id from Additional Actions on top left , and paste the sys_id c5d49d2265072010f87794bf508527f6 into a text document.

    2. Modify the following fields on the Custom Map Provider form:

      FieldDescription
      KeyTable entry for which you want to configure the map provider. For example, Building1.
      Map provider app idUser name for the Mappedin credentials. To find the user name, navigate to All > Space Mapping > Mappedin Administration > Credentials. Select your Mappedin Credentials and copy the user name.
      Map provider app secretYour map provider's (Mappedin) app secret credentials.

    3. Select Update

    4. For Mappedin, update CustomMapDefaultProviderId and CustomMapConfigId in both location_custom_map and locations_custom_map with corresponding Sys IDs.

    5. Navigate to All > sys_sg_input_list to open the Inputs page.

    6. Select and open the location_custom_map and locations_custom_map and make the following changes for both these properties:

      1. On the Location Map View and Locations Map view page, Edit the CustomMapDefaultProviderId and verify that it is mapped with sys id of Mappedin associated record on the Custom map provider page (see step 2a).
      2. Edit the CustomMapConfigId and verify that it is mapped with sys id of sys_sg_custom_map_config.list. To copy the sys_id, navigate to All > sys_sg_custom_map_config.list. Select Mapped Reservations and copy the sys_id and then paste it for CustomMapConfigId.
      3. If you have installed Indoor Mapping as your map provider, perform the following steps:

    7. Navigate to All > Space Mapping > Custom Map Provider to modify the base system map provider.

    8. A new map provider ServiceNow is created for Workplace Indoor Mapping in the Custom Map Provider.

    9. Open the base system custom map provider record to edit.

    10. Right-click the record, select Copy sys_id from Additional Actions on top left, and paste the sys_id 5a0a15aac35301100f926ff4c840dd9a into a text document.

    11. Modify the following fields on the Custom Map Provider form:

FieldDescription
Key tableBuilding \(sn\_wsd\_core\_building\) that is integrated with Workplace Indoor Mapping.Selecting a building to enable map functionality for all other Workplace Indoor Mapping buildings.
KeyWorkplace Indoor Mapping building name. For example: Building A.
Map providerSelect ServiceNow from the drop-down list.
6.  Click **Update**.

7.  To get Workplace Indoor Mapping maps, user needs to update **CustomMapDefaultProviderId** and **CustomMapConfigId** in both location\_custom\_map and locations\_custom\_map with corresponding sys ids.

8.  Navigate to **All** > **sys\_sg\_input\_list** to open the Inputs page.

9.  Select and open the **location\_custom\_map** and **locations\_custom\_map** and make the following changes for both these properties:

    1.  On the Location Map View and Locations Map view page, Edit the **CustomMapDefaultProviderId** and verify that it is mapped with sys id of ServiceNow associated record in Custom map provider page \(see step 3c\).
    2.  Edit the **CustomMapConfigId** and verify that it is mapped with sys id of sys\_sg\_custom\_map\_config.list. To copy the sys\_id, navigate to **All** > **sys\_sg\_custom\_map\_config.list**. Select **Mapped Reservations-Indoor Map** and copy the sys\_id and then paste it for **CustomMapConfigId**.

  1. Click Update.

  2. Navigate to All > Workplace Service Delivery for Mobile > Properties.

  3. Navigate to the Enable Map view option for WSD Mobile Reservations property.

  4. Select the Enable Map view option for WSD Mobile Reservations property to enable it.

  5. Select Save.

Result

Option to view a floor map using the Map view instead of a list view is available for Workplace Service Delivery for Mobile users. You can use the Toggle map view option while making a reservation to view floor maps and select spaces. For more information, see Configure the Toggle map view property.

Parent Topic:Configure Workplace Service Delivery for Mobile

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