Submit a maintenance request
Raise a maintenance request for an equipment for a location using either the Workplace Service Portal or the Employee Center.
Before you begin
Role required: sn_wsd_core.workplace_user
Procedure
- Navigate to the portal from one of the following locations.
| Location | Navigation |
|---|---|
| Workplace Service Portal |
The portal homepage opens.
|
| Employee Center |
|
- On the form, fill in the fields.
| Field | Description |
|---|---|
| What would you like to report? | Select the type of your maintenance request from the following options:- Equipment issue: Select this option if the maintenance request is related to an asset or a physical item. - Location: Select this option is the maintenance request is related to a location. |
| Item | Select the item that you want raise the request for.Note: The option appears only if you selected Equipment issue as the type. |
| Find the space on a floor map | Select the location on the floor map.Note: The option appears only if you selected Location as the type. |
| Building | Select the building where the location is located.Note: The option appears only if you selected Location as the type. |
| Floor | Select the floor where the location is located.Note: The option appears only if you selected Location as the type. |
| Space | Select the space that you want to report.Note: The option appears only if you selected Location as the type. |
| Describe the issue | Enter a detailed description of the issue. |
| Add attachments | Select the option if you want to add any attachments. |
Select Submit.
The maintenance request is submitted. A workplace maintenance case is created and the state is set to Work in Progress.
Parent Topic:Requesting a workplace service
Related topics
Raise help request for a workplace inquiry
Raise a move request for a space change
Raise a space assistance request
Submit heating and cooling request