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Create a normal mode connection with Microsoft Exchange Online › Microsoft Exchange Online - Calendar synchronization › Setup Workplace Calendar Synchronization › Configure › Workplace Calendar Synchronization › Workplace Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Microsoft Azure in normal mode

Set up a normal mode authentication with Microsoft Azure to connect Microsoft Exchange Online with Workplace Calendar Synchronization.

Before you begin

Role required: Exchange administrator

About this task

Add normal mode permissions so that you can synchronize Workplace Calendar Synchronization with Microsoft Exchange Online via GraphAPI.

Procedure

  1. Log in to the Microsoft Azure portal.

  2. Navigate to Azure Services > Azure Active Directory > Manage > App registrations.

  3. If you do not have an app registration, select New registration.

    1. On the form, enter the Name of the registration.

    2. Select the Supported account types of your choice.

    3. Specify the Redirect URL.

      Specify the following details:

      1. Select the platform as Web.
      2. Enter the URL in the following format: https://<instance-Name>.service-now.com/oauth_redirect.do
      3. If you already have an app registration, select the app registration.

    4. Navigate to Manage > Authentication.

    5. Navigate to Add a platform > Web applications > Web.

    6. On the Configure Web form, fill the fields.

      FieldDescription
      Redirect URLEnter a URL in the format: https://[instance].service-now.com/oauth_redirect.do
      Implicit grantCheck Access tokens, and ID tokens

    7. Select Configure.

  4. Add a client secret.

    1. Navigate to Manage > Certificates and secrets.

    2. In the Description field, enter a short description about the secret.

    3. Under Expires, select an expiry.

    4. Select Add.

    5. After adding, in the Client secrets section, copy the value by selecting Copy to clipboard.

  5. Add a permission.

    1. Navigate to Manage > API permissions.

    2. Select Add a permission.

    3. Select Microsoft Graph.

    4. Select Application permissions.

    5. Under Calendars, select Calendars.ReadWrite.

    6. Select Add permissions.

    7. On the Configured permissions screen, select Grant admin consent for ServiceNow.

Result

The Microsoft Exchange Online is set up with Microsoft Azure.

What to do next

Configure resources Microsoft Exchange Online in the calendar. For more information, refer to https://learn.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-resource-mailboxes.

Parent Topic:Create a normal mode connection with Microsoft Exchange Online

Related topics

Create a connection with Microsoft Exchange Online spoke

Set up OAuth connection with Microsoft Exchange Online

Configure Connection and credential alias for Microsoft Exchange Online using the default credentials and connections

Create your own connection and credential alias for Microsoft Exchange Online

Configure Microsoft Exchange Online calendar provider