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Create a strict mode connection with Microsoft Exchange Online › Microsoft Exchange Online - Calendar synchronization › Setup Workplace Calendar Synchronization › Configure › Workplace Calendar Synchronization › Workplace Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Microsoft Azure

Set up a strict mode authentication with Microsoft Azure to connect Microsoft Exchange Online with Workplace Calendar Synchronization.

Before you begin

As a delegated user, you must have a valid mailbox in the Microsoft Exchange Online. The user is identified by the email address. The same email address must be specified in the delegated user email address where it is necessary.

Role required: Exchange administrator

About this task

Add strict mode permissions to synchronize Workplace Calendar Synchronization with Microsoft Exchange Online via GraphAPI in strict mode.

Procedure

  1. Log in to the Microsoft Azure portal.

  2. Navigate to Azure Services > Azure Active Directory > Manage > App registrations.

  3. If you do not have an app registration, select New registration.

    1. On the form, enter the Name of the registration.

    2. Select the Supported account types of your choice.

    3. Specify the Redirect URL.

      Specify the following details:

      1. Select the platform as Web.
      2. Enter the URL in the following format: https://<instance-Name>.service-now.com/oauth_redirect.do
      3. If you already have an app registration, select the app registration.

    4. Navigate to Manage > Authentication.

    5. Navigate to Add a platform > Web applications > Web.

    6. On the Configure Web form, fill the fields.

      FieldDescription
      Redirect URLEnter a URL in the format: https://[instance].service-now.com/oauth_redirect.do
      Implicit grantCheck Access tokens, and ID tokens

    7. Select Configure.

  4. Add a client secret.

    1. Navigate to Manage > Certificates and secrets.

    2. In the Description field, enter a short description about the secret.

    3. Under Expires, select an expiry.

    4. Select Add.

    5. After adding, in the Client secrets section, copy the value by selecting Copy to clipboard.

  5. Add a permission.

    1. Navigate to Manage > API permissions.

    2. Select Add a permission.

    3. Select Microsoft Graph.

    4. Select Delegated permissions.

    5. Under Calendars, select Calendars.ReadWrite, Calendars.ReadWrite.Shared and Offline_access.

    6. Select Add permissions.

    7. On the Configured permissions screen, select Grant admin consent for ServiceNow.

What to do next

Create a strict mode configuration in Microsoft Exchange Online.

Parent Topic:Create a strict mode connection with Microsoft Exchange Online

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