Access external courses on Workforce Optimization for HR
Add courses from external sources such as Udemy, Pluralsight, or Cornerstone to enable your users to gain skills from external content.
Before you begin
Role required: sn_hr_wfo.admin
Procedure
Navigate to All > Workforce Optimization for HR > Manager Workspace.
Click the coaching icon.
Click the Learning tab.
Go to Learning Courses > External Courses.
You can search courses based on keywords using the Search courses field or narrow down the display of the courses based on skills using the Filter courses by skill field.
Select a course.
Click Go to course.
You can review and learn the external course.
Assign a course item to agents
Assign a course item to one or more agents and add a due date for them to complete the course.
Parent Topic:Learning in Workforce Optimization for HR