Event type extension points in Workforce Optimization for HR
Use extension points to call scripts for event categories such as meeting, time off, or work time.
To see a list of extension points that you can use for Workforce Optimization for HR, navigate to System Extension Points > Scripted Extension Points. In the Extension Points list, open the sn_shift_planning.EventManagerextension point.
Use scripted extension points to integrate customizations without altering the core components in the application code. When customizing a base application, you implement the scripted extension points by creating the custom script includes and registering them against the scripted extension points.
| Extension points | Description |
|---|---|
| sn_shift_planning.EventManager | Implement this extension point to customize the logic for the event categories that you create. |
You can use extension points to create events such as meeting, training, and time-off requests. For example extension point implementations, see the following extension instances in the Implementations related list:
| Category | Extension Script |
|---|---|
| Meeting | AgentScheduleMeetingEventManager |
| Break | AgentScheduleBreakEventManager |
| Training | AgentScheduleTrainingEventManager |
| Time off | AgentScheduleTimeOffEventManager |
| Work | AgentScheduleWorkEventManager |
| On call | AgentScheduleOnCallEventManager |
| On Call Time Off | AgentScheduleOnCallTimeOffEventManager |
| Actual Work | AgentScheduleActualWorkEventManager |
Parent Topic:Configure Scheduling for Workforce Optimization for HR