Configuring Workforce Optimization for HR

Enable Workforce Optimization for HR and configure settings to use Scheduling, Teams, and Coaching applications.

• Activate Workforce Optimization for HR
  Workforce Optimization for HR solution is highly modular, offering a wide range of capabilities such as Scheduling, Coaching, and Teams applications in Manager Workspace. Configurable Workspace (sn_hr_wfo_workspa) plugin activates all other dependent plugins to enable users to access Scheduling, Coaching, and Teams applications in Workforce Optimization for HR.
• Workforce Optimization for HR Domain Separation
  Domain separation is supported for Workforce Optimization for HR. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
• Configure Scheduling for Workforce Optimization for HR
  Manage events the team calendar. Create schedule plans, shift plans, event categories, and event types.
• Configure Teams in Workforce Optimization for HR
  Organize your teams into assignment groups and create reports for those groups to can gain visibility into the team's performance.
• Configure Coaching in Workforce Optimization for HR
  Manage agent skills and assess the quality of completed tasks. Use predictive intelligence to recommend skills for agents. Train your agents with internal and external learning content.
• Setting up Demand Forecast in Workforce Optimization for HR
  Configure the data you want to collect, modify forecast parameters and calibrate manual adjustments using Demand Forecast.

Parent Topic:Workforce Optimization for HR Overview