Assign a learning path to agents
Assign a learning path to one or more agents and add a due date for them to complete the path.
Before you begin
Role required: sn_hr_wfo.admin
About this task
Procedure
Navigate to All > Workforce Optimization for HR > Manager Workspace.
Select the coaching icon (
Image omitted: coaching-icon-uib.png
Coaching icon\).
Coaching icon\).
Select the Learning tab.
Select Learning paths > All learning paths.
- You can search paths based on keywords using the Search field or narrow down the display of the paths based on skills using the Filter by skill field.
- Each path displays a highlight that shows whether it is in draft or published state. You can select a path that is Draft state and complete it. You can select a path that is in Published state and view the path details.
- Select the Assign icon for the path you want to assign to agents.
The Assign icon is only available when the path is in Published state.
In the Assign learning path window, assign the learning path to groups or team members.
| To | Do this |
|---|---|
| Assign the path to all groups that you directly and additionally manage | Select To my groups. |
| Assign the path to specific groups or team members |
|
1. If the agents have to complete the path within a given date, select the **Mandatory** check box.
2. In the **Due date** field, select the date by which they need to complete the path.
3. Click **Assign**.
You can see the progress your agents have made as they work on a path.
Parent Topic:Learning in Workforce Optimization for HR