Activate Workforce Optimization for HR

Workforce Optimization for HR solution is highly modular, offering a wide range of capabilities such as Scheduling, Coaching, and Teams applications in Manager Workspace. Configurable Workspace (sn_hr_wfo_workspa) plugin activates all other dependent plugins to enable users to access Scheduling, Coaching, and Teams applications in Workforce Optimization for HR.

Before you begin

Role required: sn_hr_wfo.admin

Procedure

1. Navigate to All > System Applications > All Available Applications > All.

2. Find the plugin using the filter criteria and search bar.

   You can search for the plugin by its nae or ID/ If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install, and then in the Activate Plugin dialog box, select Activate.

   Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>

4. RCA approvals in Workforce Optimization for HR
   After you install or upgrade to the latest Workforce Optimization for HR from ServiceNow Store, you might encounter Restricted Caller Access (RCA) approval messages.

Parent Topic:Configuring Workforce Optimization for HR

Related topics

Workforce Optimization for HR Domain Separation

Configure Scheduling for Workforce Optimization for HR

Configure Teams in Workforce Optimization for HR

Configure Coaching in Workforce Optimization for HR

Setting up Demand Forecast in Workforce Optimization for HR