Configure Universal Task for your service
Configure the Universal Task application for your service so that you can create and assign tasks to employees.
Before you begin
Role required: sn_uni_task.admin
Procedure
Navigate to All > Universal Task > Administration > Universal Task Configuration.
Click New.
On the form, fill in the fields.
For more information on form fields and descriptions, see Universal Task Configuration form.
Click Submit.
Parent Topic:Configuring your service for Universal Task
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