View universal requests with primary ticket

A universal request can have multiple child requests, such as an IT ticket or an HR case. An active child request is called the primary ticket. At a given time, a universal request can have only one primary ticket.

Before you begin

Role required: admin, itil, or routing agents

To view the universal request with an active primary ticket, do the following.

Procedure

1. Navigate to All > Universal Request > With Primary Ticket.

   A list of all universal requests that have a primary ticket is displayed

2. Open and view the universal request you want to work on.

Parent Topic:Using Universal Request