Transfer configuration form

Use the Transfer configuration form to configure your transfer details in the Universal Request application.

Field	Definition
Table	The service or department table that you want to map for.
Transfer reason	The reason given when the task is transferred. The options to choose are:- With resolution The primary task is addressed and is transferred with the resolution. Without resolution The primary task is not completed and is transferred without resolution.
Active	Indicates if the configuration for the department is active or not.
Mandatory fields	The mandatory fields that must be filled before a ticket is transferred.
Transfer Information
Transfer state	The state of the department-specific ticket. The states are listed based on the department specific table that you select.
Transfer template	Select the fields that you want to populate other than the state.
Closure Information
Closed state	State that you want to populate for the already transferred department ticket when UR is getting closed. The states are listed based on the department specific table that you select.
Closed template	Select the fields that you want to populate other than the state.