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Configure service to use Universal Request › Setting up and configuring Universal Request › Universal Request › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create your service for Universal Request

Register your service name for your service specific table and associate it with a service set (department) to use the Universal Request capabilities for a specific service in your organization.

Before you begin

Role required: admin

About this task

Service categorizes the application according to the area of the work within the service set (department) in the organization.

Note: By default, HR cases and IT incidents are configured as services in the Universal Request application. This step can be ignored.

Procedure

  1. Navigate to All > Universal Request > Administration > Service Configuration.

  2. Click New to register your service.

  3. On the form, enter the Service Name.

  4. Select the Service Table from the list of available tables.

  5. Select the Service Set from the list of available service sets registered for your organization.

  6. Click Submit.

Parent Topic:Configure service to use Universal Request