Configure delivery channels in Proactive Prompts
Configure a channel to display the prompts to end users in their workflow.
Before you begin
Role required: sn_pp.admin
Procedure
Navigate to All > Proactive Prompts > Signal Channel Configurations.
Select New.
On the form, fill in the fields:
| Fields | Description |
|---|---|
| Name | Name of the Signal channel configuration. |
| Application | The scope in which the application is created. |
| Portal | Option to select Employee Portal as the channel to display the prompts. |
| Portal action group | The action group applicable to the prompts displayed on the portal.Action groups include some frequently used actions for quick access to the end user. For more information, see Action groups. |
| Virtual agent | Option to select Virtual Agent as the channel to display the prompts. |
| Virtual agent actions | The Virtual Agent actions (both NLU and LLM type) from the Signal action [sn_pp_signal_action] table that can be performed by the end user. For more information, see Configure signal actions for Proactive Prompts.Note: A maximum of three NLU based Virtual Agent actions and three LLM based Virtual Agent actions can only be selected for each channel configuration record. |
- Click Submit.