Configuring Now Mobile

Configure options for the Now Mobile app. For example, you can link the app with a service catalog and knowledge base, personalize the greeting for the home page, and specify which records appear under My Requests in the For Me tab.

Note: Offline mode is not supported in the Now Mobile app.

For Me

This page includes these configuration options:

• Greeting

  Configure the greeting that your users see when they log in to the Now Mobile app. For example, you can add a hello message that includes the user's first and last name.

• My To-Dos

  Users can view items that are assigned to them and complete their tasks. By default, My To-Dos show the user things that they need to approve from the Requests [sc_request] and Requested Items [sc_req_item] tables. Other applications, such as HR Service Delivery, might include other types of tasks.

My Requests

Specify which records that you want your users to see under My Requests so that they can track their work assignments. For example, you can add a filter to display records that are opened by the user from the Problem table. By default, the app displays records that are opened by the user from the Incident and Requested Item tables.

Search

Search includes these configuration options:

• People search

  Configure whether users can search for other users in the system. By default, people search is enabled. For people search to display results, your users must have read-only access to the User [sys_user] table. You can test people search by logging in as a user without any roles and searching for another user. If search results do not include meaningful data, for example, locations and phone numbers, update the access control lists (ACLs) on the User table to allow read access. For more information, see Access control list rules.

• Analytics and suggestions

  The Now Mobile app collects search data and analytics that generate search suggestions. If you are upgrading from a previous release, the search analytics do not contain any data yet. To immediately provide suggestions to your users, you can populate the search suggestions using knowledge, catalog, and user search records from the Text Searches [text_search] table.

  Search Suggestions is a ServiceNow AI Platform feature. For more information, see Search Suggestions.

Items and services

Service Catalog items and services include these configuration options.

• Catalog

  Enable your users to view and request their associated items in the Now Mobile app. If no catalogs are selected, users can view and request items from all catalogs in the system. By default, the app uses Service Catalog.

  For more information, see Now Mobile for Service Catalog.

• Quick actions

  Select catalog items to display as additional user menu actions. For example, add the Report an Incident catalog item to enable users to quickly navigate to the form. Users can only see items if they have the required user criteria permissions.

Knowledge

Enable users to view knowledge articles from the mobile app. If no knowledge bases are selected, users can view articles from all knowledge bases in the system. By default, the app uses the IT knowledge base.

For more information, see Now Mobile for Knowledge Management.

Siri shortcuts

In the base system, iOS users can use Siri shortcuts to open these pages in the app:

• Open a chat window.
• Browse items and services.
• Open my tasks.

• Open my requests.

• Configure a personalized greeting
  Configure the greeting that your users see when they log in to the Now Mobile app. For example, you can add a hello message that includes the user's first and last name.

• Configure My Requests to track open records
  Specify which records that you want your users to see under My Requests so that they can track their work assignments. For example, you can add a filter to display records that are opened by the user from the Problem table. By default, the app displays records that are opened by the user from the Incident and Requested Item tables.
• AI Search in mobile
  The AI Search search engine in the Now Mobile platform enables users to find answers to issues and then proceed quickly with their tasks.
• Define people search as inactive
  Configure whether users can search for other users in the system. By default, people search is enabled.
• Configure catalogs
  Enable your users to view and request their associated items in the Now Mobile app. If no catalogs are selected, users can view and request items from all catalogs in the system. By default, the app uses Service Catalog.
• Configure knowledge bases
  Enable users to view knowledge articles from the mobile app. If no knowledge bases are selected, users can view articles from all knowledge bases in the system. By default, the app uses the IT knowledge base.
• Configure Siri shortcuts for Now Mobile
  Configure Siri shortcuts for quick access to common features on your iOS mobile device.
• Add a quick action in your mobile applications
  Provide your users with a shortcut, which is also known as a quick action, to an item or action in your mobile apps. Quick actions appear on the applet launcher page.
• Enable Live Agent in the Now Mobile app
  Activate the Chat quick action to allow your users to ask for help from a virtual or live agent from the Now Mobile home page.
• Populate search suggestions in the mobile apps
  If you are upgrading from a previous release, run a script to populate search suggestions with data from a platform search table to provide search suggestions to your users. Alternatively, you can wait until users search for keywords instead of running this script.

Parent Topic:Now Mobile app