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Unified Employee Experience › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Now Mobile app

Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.

FeatureDescription
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Now mobile applet launcher
  • Features of the Now Mobile app

The Now Mobile app is a downloadable app designed to help your employees with the following tasks:

  • Get help by submitting requests and issues.
  • Find answers using global search and knowledge base.
  • View and report issues around your assets
  • View and complete tasks
  • Upload images and attachments to ServiceNow records
  • Request help from Agent Chat and Virtual Agent

  • Use pre-configured Siri shortcuts unique to the Now Mobile app to complete common actions. Note: For more information, see Base system functionality for ServiceNow mobile.

  • Download the app

Download the Now Mobile app for Apple iOS or Google Android from the Apple App Store or the Google Play store.

  • Access the demo

Take a look at the Now Mobile app demo. The demo is a curated experience designed to show how your employees can accomplish their work from anywhere. For more information on the app, see Now Mobile app demo.

Additional resources

  • Learn more about what's new and changed, see the HR Service Delivery release notes.
  • Log in to your ServiceNow® account and find additional information about implementing and deploying features at Employee Service Management.
  • Access real-time courses, self-paced training, and career resources at ServiceNow University
  • Find useful resources related to your role and explore best practices at the Customer Success Center.

  • Connect with other Customer Service Management users at Now Community.

  • Now Mobile app demo
    Access the demo in your Now Mobile app to learn how the app can help you work from anywhere using your mobile device.

  • Configuring Now Mobile
    Configure options for the Now Mobile app. For example, you can link the app with a service catalog and knowledge base, personalize the greeting for the home page, and specify which records appear under My Requests in the For Me tab.

Parent Topic:Unified Employee Experience